Retail Sales Associate — Customer Focus & Growth Perks

New Balance Athletics, Inc.; Lehi (UT); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Lifestyle reimbursement

Student loan support

Mentorship programs

Associate discount

Vacation time

Job summary

New Balance Athletics, Inc. is seeking Retail Sale Associates for Traverse Mountain, UT. You will deliver exceptional customer service, share expert product knowledge, and guide customers through the purchasing journey with a strong emphasis on the GUEST service model.

You’ll support store operations, assist with fitting, promotions, and ensure a tidy, well-stocked floor while maintaining safety and accuracy at the register. This role may involve weekend/holiday shifts and casual flex scheduling.

Qualifications

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to lift 4 lbs. frequently; lift up to 50 lbs; kneel or squat; climb ladders; stairs as needed

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model: Greet and make customer contact; Understand the customer's needs; Educate the customer on product features and benefits; Solve any customer problems/answer any questions; Transact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• Keep the floor always looking its best - neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

Skills

Customer service

Verbal communication

Team player

Cash handling

Basic math

Flexible schedule

Stamina/Physical

Tools

POS system

Job description

New Balance Athletics, Inc. is seeking Retail Sale Associates for Traverse Mountain, UT. You will deliver exceptional customer service, share expert product knowledge, and guide customers through the purchasing journey with a strong emphasis on the GUEST service model.

You’ll support store operations, assist with fitting, promotions, and ensure a tidy, well-stocked floor while maintaining safety and accuracy at the register. This role may involve weekend/holiday shifts and casual flex scheduling.