Retail Product & Service Specialist

Apple; Manhasset (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services by delivering a customer experience that is unlike any other.

You’ll learn about Apple’s products, identify customer needs, present solutions, and educate customers on purchase options while supporting peers and maintaining accuracy in a fast-paced team environment in Manhasset, NY.

Qualifications

• Availability to work a schedule including nights, weekends, and holidays in retail.
• Demonstrates knowledge of Apple products and services.
• Personalizes solutions based on customer needs and communicates effectively.
• Works in a fast-paced, multi-customer environment.
• Collaborates in a team and shares accountability.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting Apple products and services.
• Stay up to date on Apple products, services, purchase options, and sales processes.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow guidance in daily tasks.
• Contribute to an inclusive environment by respecting differences and learning from others.

Skills

Customer service

Product knowledge

Team player

Curious learner

Data privacy

Job description

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services by delivering a customer experience that is unlike any other.

You’ll learn about Apple’s products, identify customer needs, present solutions, and educate customers on purchase options while supporting peers and maintaining accuracy in a fast-paced team environment in Manhasset, NY.