In-Store Experience Specialist

Apple; Burlington (MA); On-site; USD 41,000 - 52,000; Full time

Job summary

Apple Retail is where the best of Apple comes together to help people do what they love, delivering an only-at-Apple customer experience. A Specialist builds brand loyalty and creates owners of Apple products and services, asking questions to customize recommendations.

Deliver excellent service by understanding needs, educating customers on purchase options, and staying up to date on Apple’s products and processes. You’ll support peers, contribute to inclusion, and embody Apple values daily.

Qualifications

• Knowledge of Apple products and services.
• Personalize solutions based on customer needs.
• Ability to work in a fast-paced environment with multiple customers.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting Apple products and services.
• Stay up to date on Apple products, services, and purchase options.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks including customer service in other store areas.

Skills

Knowledge of Apple products

Personalize solutions

Team player

Curious and learner

Confidential information handling

Job description

Apple Retail is where the best of Apple comes together to help people do what they love, delivering an only-at-Apple customer experience. A Specialist builds brand loyalty and creates owners of Apple products and services, asking questions to customize recommendations.

Deliver excellent service by understanding needs, educating customers on purchase options, and staying up to date on Apple’s products and processes. You’ll support peers, contribute to inclusion, and embody Apple values daily.