Product & Service Experience Specialist

Apple; Portland (OR); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock programs/discounts

Discounted products and services

Education reimbursement

Bonuses or commission potential

Relocation assistance

Job summary

Apple Retail is where the best of Apple comes together to help people do what they love, delivering an only-at-Apple experience. A Specialist builds brand loyalty and creates owners of Apple products and services by asking questions to learn needs and customizing recommendations.

Deliver excellent service to Apple customers, stay up to date on products and purchase options, and support peers by sharing knowledge about Apple’s products and purchase options and assist in ownership opportunities.

Qualifications

• Knowledge of Apple products and services.
• Ability to personalize solutions based on customer needs and communicate effectively.
• Experience working in a fast-paced environment with multiple customers.
• Team-oriented with shared responsibility and accountability.
• Curious and open to learning from others and helping growth.
• Knowledge of Apple and third-party products to enhance customer experience.
• Trusted with sensitive or confidential information.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting Apple products and services.
• Stay up to date on Apple products, services, purchase options, and sales processes.
• Support peers by sharing knowledge about products and purchase options and assist in ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks including customer service across store areas.
• Contribute to an inclusive environment and uphold Apple’s values.

Skills

Knowledge of Apple products

Personalize solutions

Multi-task in fast-paced environment

Team environment collaboration

Curious and eager to learn

Understand third-party products

Discretion with confidential info

Job description

Apple Retail is where the best of Apple comes together to help people do what they love, delivering an only-at-Apple experience. A Specialist builds brand loyalty and creates owners of Apple products and services by asking questions to learn needs and customizing recommendations.

Deliver excellent service to Apple customers, stay up to date on products and purchase options, and support peers by sharing knowledge about Apple’s products and purchase options and assist in ownership opportunities.