Customer Experience Specialist (Product & Service Expert)

Apple; Chandler (AZ); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock programs

Relocation assistance

Job summary

Apple Retail is hiring a Specialist to build brand loyalty and create owners of Apple products and services. You’ll ask questions to learn customer needs and customize recommendations to enrich their lives.

Deliver excellent service by understanding customer needs, presenting products, and educating them on purchase options. You’ll stay up to date on Apple’s offerings and support peers as needed.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends and holidays.
• You can personalize solutions based on customer needs and effectively communicate them.
• You work in a fast-paced environment, often supporting multiple customers at the same time.

Responsibilities

• Deliver excellent service to Apple customers by understanding their needs and presenting relevant products and services.
• Educate customers on purchase options and ownership opportunities.
• Support peers by sharing knowledge about products, services, and options.
• Contribute to an inclusive environment and uphold Apple’s values.

Skills

Customer service

Communication

Apple product knowledge

Teamwork

Curiosity/learning

Job description

Apple Retail is hiring a Specialist to build brand loyalty and create owners of Apple products and services. You’ll ask questions to learn customer needs and customize recommendations to enrich their lives.

Deliver excellent service by understanding customer needs, presenting products, and educating them on purchase options. You’ll stay up to date on Apple’s offerings and support peers as needed.