Customer Experience & Product Advisor

Apple; Reno (NV); On-site; USD 20,664 - 30,307; Full time

Job summary

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services by delivering a customer service experience unlike any other.

You’re curious and ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating

Qualifications

• Availability to work a schedule based on business needs including nights, weekends and holidays.
• Ability to understand customer needs and present appropriate product solutions.
• Commitment to creating an inclusive environment and respecting differences.

Responsibilities

• Deliver excellent service to Apple customers by understanding their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Stay up to date on Apple’s products, services, purchase options, and sales processes.
• Support peers by sharing knowledge about Apple’s products and services, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance in daily tasks.
• Contribute to an inclusive environment by respecting differences and showing curiosity to learn.

Skills

Customer service

Curiosity & learning

Communication

Team collaboration

Problem solving

Job description

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services by delivering a customer service experience unlike any other.

You’re curious and ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating