Retail POS & Customer Experience Supervisor

Kohl's; Cedar Rapids (IA); On-site; USD 23,000 - 30,000; Full time

Job summary

Kohl's in Iowa is seeking a Retail Supervisor to lead, coach and supervise associates in delivering fast, accurate service and an exceptional customer experience. You will train teams on POS and customer service standards, support merchandising and inventory controls, and help hit store targets through strong leadership and problem solving.

The role emphasizes integrity, teamwork, and adaptability with responsibilities ranging from opening/closing store processes to escalation of customer

Qualifications

• Must be at least 18 years of age or older.
• Experience supervising teams or associates to coach toward daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service and a compelling customer experience.
• Meet or exceed individual goals (credit, loyalty) and support storewide goals.
• Coach and train associates on POS and customer service standards per guidelines.
• Oversee daily cash-related processes and maintain inventory accuracy.

Skills

Supervising teams

Coaching to daily goals

Communication skills

Flexible availability

Job description

Kohl's in Iowa is seeking a Retail Supervisor to lead, coach and supervise associates in delivering fast, accurate service and an exceptional customer experience. You will train teams on POS and customer service standards, support merchandising and inventory controls, and help hit store targets through strong leadership and problem solving.

The role emphasizes integrity, teamwork, and adaptability with responsibilities ranging from opening/closing store processes to escalation of customer