Customer Experience Supervisor: Lead & Coach POS Team

Kohl's

Hermitage (AR)

On-site

USD 22,000 - 32,000

Full time

14 days+

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Job summary

Kohl's in Hermitage, AR is seeking a Store Supervisor to lead and coach associates in Customer Service and POS operations. You will train, supervise and ensure adherence to Kohl's service standards while driving efficiency and loss prevention. Strong communication and flexible availability required.

The role emphasizes guest experience, teamwork, and achieving daily goals with integrity in a fast-paced retail environment.

Qualifications

Must be at least 18 years of age or older.
Experience supervising teams or associates to include coaching to achieve daily goals.
Strong verbal/written communication and interpersonal skills.
Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service.
Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).
Key holder responsibilities include opening and closing store processes, and providing direction to associates.