Retail Personal Banker I: Training & Growth

Fifth Third Bank; Alabama; On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank is seeking a Retail Personal Banker I to join our team. This program-based role trains candidates through a 4-8 week onboarding with rotations in operations and Sales & Service.

You will learn to build customer profiles, assess financial needs, and cross-sell solutions while handling teller transactions in a Financial Center or Bank Mart setting. Upon successful completion, you may advance to a Retail Personal Banker role.

Qualifications

• College degree or work experience providing transferrable skills, or, combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities to acquire new consumers and cross-sell to existing customers.
• Ability to analyze credit and financial information with basic math skills.
• Represent Fifth Third Bank professionally in appearance and communication.
• Develop working knowledge of Retail policies to make sound decisions.
• S.A.F.E. Act registration via NMLS required at employment.
• NMLS MU4R requirements for employment are provided on the official site.

Responsibilities

• Use consultative selling to build customer profiles and identify financial needs.
• Maintain knowledge of Retail products and propose suitable solutions.
• Reach out to customers and set appointments for financial reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Collaborate with Mortgage, Small Business, Commercial and Investment partners as needed.
• Meet or exceed customer experience and production goals and drive revenue growth.
• Guide CSRs in sales and referral processes.
• Promote customer satisfaction with professionalism and courtesy.
• Handle customer questions confidently and protect confidential information.
• Follow policies while opening/servicing Retail products.

Skills

Consultative sales

Financial Needs Assessment

Customer relationships

Communication skills

Banking knowledge

Education

College degree or work exp

Job description

Fifth Third Bank is seeking a Retail Personal Banker I to join our team. This program-based role trains candidates through a 4-8 week onboarding with rotations in operations and Sales & Service.

You will learn to build customer profiles, assess financial needs, and cross-sell solutions while handling teller transactions in a Financial Center or Bank Mart setting. Upon successful completion, you may advance to a Retail Personal Banker role.