Retail Personal Banker I - Training & Growth Path

Fifth Third; Northern (KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Fifth Third Bank seeks a Retail Personal Banker I. Candidates complete a 4-8 week onboarding program with rotations in operations and Sales & Service, then earn a certification to advance to the Retail Personal Banker job family.

The role uses consultative selling to identify customer financial needs, cross-sell products, handle teller transactions, and collaborate with partners in Mortgage, Small Business, and Investment to deliver solutions.

Qualifications

• Experience in sales or customer service within financial services.
• Ability to perform Financial Needs Assessment.
• Strong communication and interpersonal skills.
• Cross-selling to existing customers.
• Understanding of risk and compliance.

Responsibilities

• Use consultative sales to identify customer needs.
• Meet/exceed customer experience and revenue goals.
• Process teller transactions and open/close accounts.
• Collaborate with Mortgage, Small Business, and Investment partners.

Skills

Sales experience

Customer service

Financial needs assessment

Cross-selling

Communication skills

Team collaboration

Education

College degree or equivalent experience

Job description

Fifth Third Bank seeks a Retail Personal Banker I. Candidates complete a 4-8 week onboarding program with rotations in operations and Sales & Service, then earn a certification to advance to the Retail Personal Banker job family.

The role uses consultative selling to identify customer financial needs, cross-sell products, handle teller transactions, and collaborate with partners in Mortgage, Small Business, and Investment to deliver solutions.