Retail Paint Sales & Service Specialist

Sherwin-Williams Co.; Vacaville (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist customers in person and via phone, identify needs, and recommend products. You will handle sales transactions, help with deliveries, and maintain store displays to support sales goals.

The role emphasizes excellent service, product knowledge, and teamwork in a fast-paced retail environment. Training and benefits are provided where available.

Qualifications

• Provide excellent customer service and resolve customer concerns.
• Assist customers in person and over the phone by determining needs.
• Build productive trust relationships with wholesale and retail customers.
• Maintain product knowledge and store presentation.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Spanish language

Education

High School diploma or GED

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist customers in person and via phone, identify needs, and recommend products. You will handle sales transactions, help with deliveries, and maintain store displays to support sales goals.

The role emphasizes excellent service, product knowledge, and teamwork in a fast-paced retail environment. Training and benefits are provided where available.