Paint Store Customer Experience Specialist

Sherwin-Williams Co.; McDonough (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist to support our retail stores.

You will assist wholesale and retail customers, determine their needs, answer questions about products, and recommend solutions while maintaining high standards of presentation and service. Responsibilities include processing transactions, handling deliveries, stocking shelves, and staying informed about product features to ensure customer satisfaction and support store sales goals.

Qualifications

• Experience in customer service or retail is preferred.
• Ability to communicate effectively with customers and team members.
• Knowledge of paint products and basic product features is a plus.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Remain knowledgeable on products offered and discuss available options.

Skills

Customer service

Sales

Communication

Multilingual

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist to support our retail stores.

You will assist wholesale and retail customers, determine their needs, answer questions about products, and recommend solutions while maintaining high standards of presentation and service. Responsibilities include processing transactions, handling deliveries, stocking shelves, and staying informed about product features to ensure customer satisfaction and support store sales goals.