Retail Paint & Customer Service Pro

The Sherwin-Williams Company; Toccoa (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support our retail and wholesale customers by identifying needs, recommending products, and ensuring satisfaction. You will handle sales transactions, maintain displays, and stay informed about product features to provide accurate guidance.

You will work to meet monthly and yearly sales targets, assist in operations such as stocking and tinting, and collaborate with store staff to deliver excellent service while upholding

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have a >= 3 rating on most recent performance appraisal and completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Spanish

Driver's license

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to support our retail and wholesale customers by identifying needs, recommending products, and ensuring satisfaction. You will handle sales transactions, maintain displays, and stay informed about product features to provide accurate guidance.

You will work to meet monthly and yearly sales targets, assist in operations such as stocking and tinting, and collaborate with store staff to deliver excellent service while upholding