Paint Retail Specialist: Customer Experience & Sales

Sherwin-Williams; Lilburn (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support retail and wholesale customers by identifying needs, recommending products, and resolving concerns. The role emphasizes driving sales while maintaining product quality and store presentation.

The successful candidate will manage sales transactions, assist with deliveries as needed, and stay knowledgeable about product features to ensure customer satisfaction and repeat business.

Qualifications

• ,
• Must have high school diploma or GED
• Experience in delivery/retail/customer service preferred
• Ability to read/write/communicate in more than one language, including Spanish

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Delivery coordination

Cash handling

Inventory control

Tinting equipment

Multilingual (Spanish)

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist to support retail and wholesale customers by identifying needs, recommending products, and resolving concerns. The role emphasizes driving sales while maintaining product quality and store presentation.

The successful candidate will manage sales transactions, assist with deliveries as needed, and stay knowledgeable about product features to ensure customer satisfaction and repeat business.