Retail Paint & Customer Experience Specialist

The Sherwin-Williams Company; Richmond (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company in Henrico, VA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine their needs, answer questions about products, and recommend solutions.

You will resolve customer concerns promptly, stay up-to-date with product features, maintain store visuals, and work to meet sales goals. The role may involve cash handling and light deliveries as needed.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Cash handling

Spanish language

Delivery coordination

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in Henrico, VA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine their needs, answer questions about products, and recommend solutions.

You will resolve customer concerns promptly, stay up-to-date with product features, maintain store visuals, and work to meet sales goals. The role may involve cash handling and light deliveries as needed.