Retail Optical Team Lead: Customer Experience & Lab Ops

EssilorLuxottica; Santa Clarita (CA); On-site; USD 22,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Job summary

LensCrafters in California is seeking a Team Lead to deliver exceptional customer service and drive store success by overseeing key optical and lab processes. In retail and lab settings, you'll mentor staff, assist customers with selections, and ensure eyewear meets standards.

A HS diploma and strong optical knowledge are required, with opportunities for bonus and employee discounts. This role emphasizes proactive problem solving, safety, and accurate product knowledge to support a first-class

Qualifications

• HS diploma or GED is required.
• Strong optical theory and merchandise knowledge helpful.
• Leadership and training experience required.
• Edging and mounting experience a plus.

Responsibilities

• Provide exceptional customer service and product knowledge.
• Assist customers with selections and recommendations.
• Serve as an alternate store key holder.
• In the lab, custom fit glasses and insert prescriptions precisely.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Problem solving

Cash register proficiency

Basic math

Edging & mounting experience

Education

HS diploma or GED

State licensure / ABO Certification (preferred)

Tools

Optical machinery

AccuFit Digital Measurement System

Calculators / Computers

Job description

LensCrafters in California is seeking a Team Lead to deliver exceptional customer service and drive store success by overseeing key optical and lab processes. In retail and lab settings, you'll mentor staff, assist customers with selections, and ensure eyewear meets standards.

A HS diploma and strong optical knowledge are required, with opportunities for bonus and employee discounts. This role emphasizes proactive problem solving, safety, and accurate product knowledge to support a first-class