Retail Ops Supervisor — Inclusive Team Leadership

A Igreja de Jesus Cristo dos Santos dos Últimos Dias; West Jordan (UT); On-site; USD 46,000 - 62,000; Full time

Job summary

The Church of Jesus Christ of Latter-day Saints in West Jordan, UT is seeking a Supervisor, Retail Operations to lead and mentor store associates, including those facing barriers to employment. You will oversee store operations, training, and customer service to ensure high standards and safety.

Responsibilities include coordinating care plans with counseling services, implementing behavior management, and driving sales and operational excellence across departments.

Qualifications

• Bachelor's degree in business, education, social work, or related field.
• Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations.
• Ability to regularly lift 50 pounds, walk, and stand for long periods of time.
• Strong customer service experience and ability to interface successfully with diverse demographics.

Responsibilities

• Lead and supervise 12-25 store associates who may have disabilities or barriers to employment.
• Schedule and coordinate plan of care with Development Counseling Services.
• Implement behavior management techniques to drive performance including de-escalation strategies.
• Manage store associate training program including schedule, time management and soft skills.
• Lead store operations across merchandising, inventory, donation processing, and customer service.
• Oversee safety protocols and respond to incidents; manage POS operations and cash handling.
• Supervise teams of cashiers to ensure internal controls and compliance.

Skills

Leadership

Supervision

Training

Customer service

Communication

Data-driven decisions

Education

Bachelor's degree in business, education, social work, or related field

Tools

MS Software

PCS/Inventory systems

Job description

The Church of Jesus Christ of Latter-day Saints in West Jordan, UT is seeking a Supervisor, Retail Operations to lead and mentor store associates, including those facing barriers to employment. You will oversee store operations, training, and customer service to ensure high standards and safety.

Responsibilities include coordinating care plans with counseling services, implementing behavior management, and driving sales and operational excellence across departments.