Retail Operations Supervisor: Lead & Develop Store Team

A Igreja de Jesus Cristo dos Santos dos Últimos Dias; Cedar City (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

A Igreja de Jesus Cristo dos Santos dos Últimos Dias seeks a Supervisor, Retail Operations in Cedar City, UT to lead and mentor store associates, including those facing barriers to employment. The role focuses on retail operations, training, and coordinating vocational plans with Development Counseling Services.

The position involves supervising 12-25 associates, managing training programs, and ensuring safety, customer service, and compliance across merchandising, inventory, and donation

Qualifications

• Bachelor's degree in business, education, social work, or related field required.
• Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations.
• Ability to regularly lift 50 pounds, walk, and stand for long periods of time.
• Strong customer service experience and ability to interface successfully with diverse demographics of people.

Responsibilities

• Lead and supervise 12-25 store associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance.
• Schedule and coordinate store associate plan of care with Development Counseling Services.
• Implement behavior management techniques with associates to drive performance including de-escalation strategies.
• Manage store associate training program including schedule, time management and soft skills.
• Leads store associate team in areas including retail sales and merchandising, complex warehouse operations, and the logistics of a donation center.
• Schedule and manage the balance of advanced skills training and operations for store associates.
• Manage and coordinate vocational plan for each associate in concert with Development Counseling Services.
• Maintain confidential database of current work and productivity behaviors for assigned associates.
• Instruct, monitor, and provide frequent feedback to store associates related to critical work standards including time and attendance, communication and leadership skills, honesty, reliability, and following instructions.
• Provide weekly assessments of work behaviors and quarterly evaluations.
• Drive improvements in behavior and productivity using data from observations.
• Give crucial input to individual development plans for each associate.
• Model all Ready for Work program work behaviors, i.e., attendance, punctuality, staying on task, work quality, work pace, etc.
• Supervise retail store operations in various departments including merchandising, inventory, and donation processing.
• Provide expertise with complex customer needs regarding policies, pricing, and donations.
• Supervise logistics of the donation center including supplies, product flow, staffing, heavy equipment, and customer service.
• Make immediate judgments regarding hazardous donations according to OSHA guidelines and store policies.
• Oversee safety protocols and respond to incidents.
• Manage point-of-sale (POS) operations including cash handling, Welfare vouchers, and processing deposits.
• Supervises teams of cashiers in cash management to ensure internal controls compliance.
• Partner with management to ensure compliance to store standards.
• Will regularly supervise the work of store associates.
• Will provide suggestions and recommendations as to hiring, firing, advancement, promotion, or any other change of status of employees under their supervision.

Skills

Communication skills

Leadership

Accountability

Problem solving

Team supervision

Data-driven decisions

Tech literacy

Education

Bachelor's degree in business, education, social work, or related field

Tools

MS Software

PCS/Inventory systems

Job description

A Igreja de Jesus Cristo dos Santos dos Últimos Dias seeks a Supervisor, Retail Operations in Cedar City, UT to lead and mentor store associates, including those facing barriers to employment. The role focuses on retail operations, training, and coordinating vocational plans with Development Counseling Services.

The position involves supervising 12-25 associates, managing training programs, and ensuring safety, customer service, and compliance across merchandising, inventory, and donation