Retail Operations Lead - Mentor & Drive Store Excellence

A Igreja de Jesus Cristo dos Santos dos Últimos Dias; Springville (UT); On-site; USD 42,000 - 52,000; Full time

Job summary

Deseret Industries in Springville, UT seeks a Supervisor, Retail Operations to lead and mentor store associates, including those facing barriers to employment. You will coordinate training, behavior management, and operational excellence across store functions and donation center logistics.

The role focuses on developing talent, scheduling care plans with Development Counseling Services, and driving customer satisfaction through effective leadership and data-driven decisions.

Qualifications

• Bachelor's degree in business, education, social work, or related field.
• Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations.
• Demonstrated experience in teaching, training, and/or supervision.
• Ability to regularly lift 50 pounds, walk, and stand for long periods of time.
• Strong customer service experience and ability to interface successfully with diverse demographics of people.

Responsibilities

• Lead and supervise 12-25 store associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance.
• Schedule and coordinate store associate plan of care with Development Counseling Services.
• Implement behavior management techniques with associates to drive performance including de-escalation strategies.
• Manage store associate training program including schedule, time management and soft skills.
• Leads store associate team in areas including retail sales and merchandising, complex warehouse operations, and the logistics of a donation center.
• Schedule and manage the balance of advanced skills training and operations for store associates.
• Manage and coordinate vocational plan for each associate in concert with Development Counseling Services.
• Maintain confidential database of current work and productivity behaviors for assigned associates.

Skills

Written and oral communication

Direction and delegation

People supervision

Problem solving

Data-driven decisions

MS software & inventory systems

Education

Bachelor's degree in business, education, social work

Tools

MS Software

POS/Inventory systems

Job description

Deseret Industries in Springville, UT seeks a Supervisor, Retail Operations to lead and mentor store associates, including those facing barriers to employment. You will coordinate training, behavior management, and operational excellence across store functions and donation center logistics.

The role focuses on developing talent, scheduling care plans with Development Counseling Services, and driving customer satisfaction through effective leadership and data-driven decisions.