Retail Operations Supervisor: Lead & Develop Diverse Teams

The Church of Jesus Christ of Latter-day Saints; Cedar City (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

The Church of Jesus Christ of Latter-day Saints in Utah seeks a Supervisor, Retail Operations to lead, manage, and mentor store associates, including those facing barriers to employment. You will oversee training, openings and closures, and performance management while ensuring customer satisfaction and adherence to store standards.

You will coordinate with Development Counseling Services on vocational plans, supervise a team of 12-25 staff, handle safety, POS operations, and inventory.

Qualifications

• Bachelor's degree in business, education, social work, or related field.
• Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations.
• Demonstrated experience in teaching, training, and/or supervision.
• Ability to regularly lift 50 pounds, walk, and stand for long periods of time.
• Strong customer service experience and ability to interface successfully with diverse demographics.

Responsibilities

• Lead and supervise 12-25 store associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance.
• Schedule and coordinate store associate plan of care with Development Counseling Services.
• Implement behavior management techniques with associates to drive performance including de-escalation strategies.
• Manage store associate training program including schedule, time management and soft skills.
• Leads store associate team in areas including retail sales and merchandising, complex warehouse operations, and the logistics of a donation center.
• Schedule and manage the balance of advanced skills training and operations for store associates.
• Manage and coordinate vocational plan for each associate in concert with Development Counseling Services.
• Maintain confidential database of current work and productivity behaviors for assigned associates.

Skills

Written and verbal communication

Leadership and supervision

Data-driven decision making

Teaching/training experience

Customer service excellence

Education

Bachelor's degree in business, education, social work, or related field

Tools

MS Software

Inventory systems

POS systems

Job description

The Church of Jesus Christ of Latter-day Saints in Utah seeks a Supervisor, Retail Operations to lead, manage, and mentor store associates, including those facing barriers to employment. You will oversee training, openings and closures, and performance management while ensuring customer satisfaction and adherence to store standards.

You will coordinate with Development Counseling Services on vocational plans, supervise a team of 12-25 staff, handle safety, POS operations, and inventory.