Retail Operations Supervisor: Mentor & Develop Diverse Team

The Church of Jesus Christ of Latter-day Saints; Chula Vista (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

The Church of Jesus Christ of Latter-day Saints seeks a Supervisor, Retail Operations to lead and mentor store associates, coordinating vocational rehabilitation needs with Development Counseling Services. The role emphasizes outplacement, staffing, and maintaining operational excellence in a retail setting.

You will supervise training, store openings and closures, and performance management, interfacing with the public to drive customer satisfaction and sales while guiding teams and ensuring

Qualifications

• Bachelor's degree in business, education, social work, or related field.
• Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations.
• Ability to regularly lift 50 pounds, walk, and stand for long periods of time.
• Strong customer service experience and ability to interface successfully with diverse demographics of people.
• Demonstrated experience in teaching, training, and/or supervision.

Responsibilities

• Lead and supervise 12-25 store associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance.
• Schedule and coordinate store associate plan of care with Development Counseling Services.
• Implement behavior management techniques with associates to drive performance including de-escalation strategies.
• Manage store associate training program including schedule, time management and soft skills.
• Leads store associate team in areas including retail sales and merchandising, complex warehouse operations, and the logistics of a donation center.
• Schedule and manage the balance of advanced skills training and operations for store associates.
• Manage and coordinate vocational plan for each associate in concert with Development Counseling Services.
• Maintain confidential database of current work and productivity behaviors for assigned associates.

Skills

Strong communication

Leadership

Accountability

Problem solving

Team supervision

Data-driven decisions

Tech interface

Education

Bachelor's degree in business, education, social work, or related field

Tools

MS Office

Inventory systems

Job description

The Church of Jesus Christ of Latter-day Saints seeks a Supervisor, Retail Operations to lead and mentor store associates, coordinating vocational rehabilitation needs with Development Counseling Services. The role emphasizes outplacement, staffing, and maintaining operational excellence in a retail setting.

You will supervise training, store openings and closures, and performance management, interfacing with the public to drive customer satisfaction and sales while guiding teams and ensuring