Retail Ops Pro - Stock, Merch & Service

EXPRESS; Durham (NC); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX is seeking a Retail Operations Expert to join our Express team at Mall At Southpoint. You will lead merchandise flow, confirm product availability and sizing, and deliver an outstanding in-store experience.

Responsibilities include coaching stockroom staff, processing shipments, replenishing inventory, coordinating pricing, and supporting sales associates during onboarding and product launches. Strong customer service is essential.

Qualifications

• Customer service experience and strong communication skills.
• Ability to work as part of a team and train others.
• Comfort with technology and in-store devices (iPad, POS).

Responsibilities

• Provide coaching and training for stockroom associates.
• Process shipping and receiving orders to Express standards.
• Replenish product and manage stock room organization.
• Coordinate pricing, markdowns, and promotions.
• Assist customers on the sales floor and during onboarding.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Multitasking

Education

High School or equivalent

Tools

iPad

Registers

Job description

PHOENIX is seeking a Retail Operations Expert to join our Express team at Mall At Southpoint. You will lead merchandise flow, confirm product availability and sizing, and deliver an outstanding in-store experience.

Responsibilities include coaching stockroom staff, processing shipments, replenishing inventory, coordinating pricing, and supporting sales associates during onboarding and product launches. Strong customer service is essential.