Retail Operations Lead – Stockroom & Fulfillment

Express & Bonobos; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) Roth 401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Express merchandise discount

Learn & Earn incentive program

YouDecide benefits

Job summary

PHOENIX Retail, LLC is seeking a Retail Operations Expert at the Express Perimeter store to deliver an outstanding in-store experience. You will oversee merchandise flow, confirm product availability and sizing, and support onboarding for sales staff.

Ideal candidates are customer-focused, collaborative and proficient with iPad and POS registers. The role requires flexibility for nights and weekends and a commitment to store standards and efficient stockroom operations.

Qualifications

• Education: High School or Equivalent
• 0-2 years of retail experience, minimum 6 months
• Meets defined availability criteria, including nights, weekends and non-business hours
• Proficient with iPad and POS systems

Responsibilities

• Providing coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Coordinate product pricing and markdowns.
• Provide check-out support to customers as needed.
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches changes according to company SOP.
• Assist customers as needed on the sales floor with locating product and/or online orders
• Deliver on all aspects of the customer experience model.
• Other essential functions may occur as directed by your supervisor

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High School or Equivalent

Tools

iPad

POS registers

Job description

PHOENIX Retail, LLC is seeking a Retail Operations Expert at the Express Perimeter store to deliver an outstanding in-store experience. You will oversee merchandise flow, confirm product availability and sizing, and support onboarding for sales staff.

Ideal candidates are customer-focused, collaborative and proficient with iPad and POS registers. The role requires flexibility for nights and weekends and a commitment to store standards and efficient stockroom operations.