Retail Operations Lead

Express & Bonobos; Canutillo (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC, operating Express and Bonobos, is seeking a Retail Operations Expert for Outlets At El Paso to enhance the in-store experience.

You will coach stockroom staff, manage merchandise flow, process shipments, replenishments, pricing, and provide checkout support while upholding Express standards and customer service excellence. This role requires reliability, multitasking, and strong teamwork in a fast-paced retail environment.

Qualifications

• High school education or equivalent required.
• 0–2 years of relevant experience, minimum 6 months.
• Availability for nights, weekends and non-business hours.
• Proficiency with technology (iPad, registers).

Responsibilities

• Provide coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stock room for efficient processing.
• Coordinate product pricing and markdowns.
• Provide check-out support to customers as needed.
• Process fulfillment transactions quickly and accurately.
• Share information on product, promotions and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches and SOP-compliant changes.
• Assist customers on sales floor with locating product or online orders.
• Deliver on all aspects of the customer experience model.
• Other essential functions as directed by supervisor

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High School diploma or equivalent

Tools

iPad

POS registers

Job description

PHOENIX Retail, LLC, operating Express and Bonobos, is seeking a Retail Operations Expert for Outlets At El Paso to enhance the in-store experience.

You will coach stockroom staff, manage merchandise flow, process shipments, replenishments, pricing, and provide checkout support while upholding Express standards and customer service excellence. This role requires reliability, multitasking, and strong teamwork in a fast-paced retail environment.