Retail Operations Specialist

EXPRESS; North Charleston (SC); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

PHOENIX Retail, LLC, operating the Express brand, seeks a Retail Operations Expert for Charleston Outlets. You will coach stockroom staff, manage shipping/receiving, replenish stock, and support customer transactions on the floor to ensure a seamless shopping experience.

The role emphasizes teamwork, strong customer service, and attention to detail in pricing, markdowns, and merchandise flow. Part-time position with benefits; equal opportunity employer.

Qualifications

• Education: High School or Equivalent
• Years of Experience 0 - 2 relevant job experience - minimum 6 months
• Meets defined availability criteria, including nights, weekends and non-business hours
• Proficient in use of technology (iPad, registers)

Responsibilities

• Providing coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Coordinate product pricing and markdowns.
• Provide check-out support to customers as needed.
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches changes according to company SOP.
• Assist customers as needed on the sales floor with locating product and/or online orders
• Deliver on all aspects of the customer experience model.
• Other essential functions may occur as directed by your supervisor

Skills

Customer service

Verbal & written communication

Team collaboration

Multitasking

Education

High School or Equivalent

Tools

iPad

POS registers

Job description

PHOENIX Retail, LLC, operating the Express brand, seeks a Retail Operations Expert for Charleston Outlets. You will coach stockroom staff, manage shipping/receiving, replenish stock, and support customer transactions on the floor to ensure a seamless shopping experience.

The role emphasizes teamwork, strong customer service, and attention to detail in pricing, markdowns, and merchandise flow. Part-time position with benefits; equal opportunity employer.