Retail Operations Pro - Stock, Merch & Service

Express & Bonobos; Los Angeles (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company | 

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC is hiring a Retail Operations Expert to join our Express team at Sherman Oaks. You will help create a great in-store experience by ensuring merchandise flow, availability, and accurate sizing across the floor and backroom.

Key duties include coaching stockroom staff, processing shipments, replenishing stock, coordinating pricing and markdowns, and providing checkout support to customers while sharing product and loyalty program information.

Qualifications

• Strong customer service mindset and ability to help shoppers.
• Comfortable using iPad and point-of-sale registers.
• Availability for nights, weekends and non-business hours.

Responsibilities

• Providing coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Coordinate product pricing and markdowns.
• Provide check-out support to customers as needed.
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches changes according to company SOP.
• Assist customers as needed on the sales floor with locating product and/or online orders
• Deliver on all aspects of the customer experience model.
• Other essential functions may occur as directed by your supervisor

Skills

Customer service

Verbal and written communication

Collaborative

Multitask

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC is hiring a Retail Operations Expert to join our Express team at Sherman Oaks. You will help create a great in-store experience by ensuring merchandise flow, availability, and accurate sizing across the floor and backroom.

Key duties include coaching stockroom staff, processing shipments, replenishing stock, coordinating pricing and markdowns, and providing checkout support to customers while sharing product and loyalty program information.