Retail Operations Specialist

EXPRESS; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC operating Express stores seeks a Retail Operations Expert to enhance the in-store shopping experience. You will lead merchandise flow, confirm availability and sizing, and coach stockroom staff to maintain organized stock and efficient processing from stock room to floor.

Responsibilities include processing shipments, replenishment, pricing coordination, checkout support, and timely fulfillment.

Qualifications

• Education: High School or Equivalent.
• 0–2 years of relevant experience with availability nights, weekends, and non-business hours.
• Proficient in use of technology (iPad and registers).

Responsibilities

• Providing coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Coordinate product pricing and markdowns.
• Provide check-out support to customers as needed.
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches changes according to company SOP.
• Assist customers as needed on the sales floor with locating product and/or online orders
• Deliver on all aspects of the customer experience model.
• Other essential functions may occur as directed by your supervisor

Skills

Customer service

Communication

Teamwork

Multitasking

Technology use

Education

High School or Equivalent

Tools

POS systems

iPad

Job description

PHOENIX Retail, LLC operating Express stores seeks a Retail Operations Expert to enhance the in-store shopping experience. You will lead merchandise flow, confirm availability and sizing, and coach stockroom staff to maintain organized stock and efficient processing from stock room to floor.

Responsibilities include processing shipments, replenishment, pricing coordination, checkout support, and timely fulfillment.