Retail Operations Supervisor: Lead Store Performance

JCPenney; Springfield (IL); On-site; USD 30,000 - 37,000; Full time

Job summary

JCPenney in Springfield, IL is seeking an Operations Supervisor responsible for driving profitable sales growth through merchandise in-stocks, supervising Operations associates, and executing key store tasks.

You will manage inventory counts, RFID processes, pricing/signing, and stockroom operations while coaching staff and upholding performance standards across shrink, safety, Omnichannel, and attendance.

Qualifications

• Minimum of 2 years retail leadership experience.
• Bachelor degree or equivalent work experience.
• Strong accountability, communication and coaching skills.

Responsibilities

• Drive store merchandise in-stocks and resolve customer issues professionally.
• Supervise Operations associates and execute store tasks.
• Oversee inventory, RFID processes and stock ledger updates.
• Coach associates and address performance issues in real time.
• Maintain performance standards for shrink, safety, Omnichannel, scheduling, and attendance.

Skills

Customer service

Team leadership

Communication

Problem solving

Education

Bachelor degree or equivalent work experience

Job description

JCPenney in Springfield, IL is seeking an Operations Supervisor responsible for driving profitable sales growth through merchandise in-stocks, supervising Operations associates, and executing key store tasks.

You will manage inventory counts, RFID processes, pricing/signing, and stockroom operations while coaching staff and upholding performance standards across shrink, safety, Omnichannel, and attendance.