Retail Operations Lead — Inventory, Service & Training

JCPenney; Grass Valley (CA); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

401(k) with company match

Associate discount

Job summary

JCPenney is seeking an Operations Supervisor to contribute to profitable sales growth by driving store merchandise in-stocks, supervising operations associates, and executing key operational tasks. You will lead customer service, inventory accuracy, RFID processes, pricing and signage, and coach staff to uphold high standards in shrink control, safety, and omnichannel initiatives.

This role requires a Bachelor degree or equivalent and at least two years of retail leadership experience, with a

Qualifications

• Minimum of 2 years retail leadership experience.
• Bachelor degree or equivalent work experience.
• Holds self and others accountable to achieve results.
• Builds positive relationships and communicates effectively.
• Adapts quickly to change and coaches others through transitions.

Responsibilities

• Direct customer service, sales, and resolve issues professionally.
• Oversee inventory accuracy, RFID processes, stock ledger updates, and pricing/signage.
• Manage stockroom operations, receiving, shipping and third‑party logistics.
• Coach and develop associates, address performance issues.
• Ensure performance standards for shrink, safety, scheduling, and profit.

Skills

Retail leadership

Customer service

Communication

Team coaching

Education

Bachelor's degree or equivalent

Job description

JCPenney is seeking an Operations Supervisor to contribute to profitable sales growth by driving store merchandise in-stocks, supervising operations associates, and executing key operational tasks. You will lead customer service, inventory accuracy, RFID processes, pricing and signage, and coach staff to uphold high standards in shrink control, safety, and omnichannel initiatives.

This role requires a Bachelor degree or equivalent and at least two years of retail leadership experience, with a