Retail Ops Supervisor: Stock, Service & Team Growth

JCPenney; Bangor (ME); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney is seeking an Operations Supervisor to drive profitable sales growth by optimizing store merchandise in‑stocks, supervising Operations associates, and executing operational tasks. The role emphasizes customer service, inventory accuracy, RFID processes, and coordination of pricing/signing activities.

Responsibilities include directing team efforts in fast-paced retail environments, overseeing stockroom and logistics with third-party carriers, and coaching staff to meet performance

Qualifications

• Minimum of 2 years retail leadership experience.
• Bachelor degree or equivalent work experience.
• Strong communication and team coaching skills.

Responsibilities

• Direct the team on customer service and sales to meet store goals.
• Assist with inventory counts and maintain accurate in‑stock information; manage RFID processes and stock updates.
• Oversee stockroom processes, safety initiatives, and receiving/shipping with third‑party carriers.
• Coach associates, address performance, and ensure policy compliance across operations.
• Ensure adherence to performance standards including shrink, safety, scheduling, and customer service.

Skills

Retail leadership

Education

Bachelor's degree or equivalent

Job description

JCPenney is seeking an Operations Supervisor to drive profitable sales growth by optimizing store merchandise in‑stocks, supervising Operations associates, and executing operational tasks. The role emphasizes customer service, inventory accuracy, RFID processes, and coordination of pricing/signing activities.

Responsibilities include directing team efforts in fast-paced retail environments, overseeing stockroom and logistics with third-party carriers, and coaching staff to meet performance