Retail Operations Supervisor - Lead Team & In-Stock Excellence

JCPenney; Menomonee Falls (WI); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Medical/dental/vision benefits

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney in Wisconsin is seeking an Operations Supervisor who drives profitable sales growth by optimizing store merchandise in-stocks and supervising Operations associates. You will lead execution of operational tasks and support the pricing, signing, and promotional processes.

The role emphasizes developing teams, meeting performance standards, and maintaining in-stock accuracy across all store operations. Strong leadership and communication are essential.

Qualifications

• Minimum of 2 years retail leadership experience.
• Bachelor degree or equivalent work experience.
• Strong communication and coaching skills.

Responsibilities

• Customer Service & Sales: direct team, resolve customer issues professionally.
• Store Operations: manage inventory, RFID processes, stock updates, pricing, and re-ticketing.
• Stockroom & General Operations: oversee stockroom, receiving, shipping and logistics with carriers.
• Team Development: train and coach associates, manage performance and policy compliance.
• Performance Standards: meet shrink, safety, Omnichannel, scheduling, attendance targets.

Skills

Retail leadership

Customer service

Communication

Coaching

Education

Bachelor degree or equivalent work experience

Job description

JCPenney in Wisconsin is seeking an Operations Supervisor who drives profitable sales growth by optimizing store merchandise in-stocks and supervising Operations associates. You will lead execution of operational tasks and support the pricing, signing, and promotional processes.

The role emphasizes developing teams, meeting performance standards, and maintaining in-stock accuracy across all store operations. Strong leadership and communication are essential.