Retail Operations Supervisor: Inventory + Team Growth

JCPenney; Greendale (WI); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Medical/dental/vision benefits

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney seeks an Operations Supervisor to lead store operations, drive in-stock performance and customer service excellence. You will supervise Associates, manage stock processes, pricing/signage, and ensure efficient operation across daily tasks.

The role emphasises training, coaching, and adherence to performance standards including shrink, safety, Omnichannel, scheduling, and attendance.

Qualifications

• Minimum of 2 years retail leadership experience.
• Bachelor degree or equivalent work experience.
• Drives Performance: holds self and others to higher standards to achieve results.

Responsibilities

• Customer Service & Sales: direct the team and resolve customer issues professionally.
• Store Operations: oversee inventory, RFID processes, pricing/signing, and stock updates.
• Stockroom & General Operations: manage receiving, shipping, and logistics with third-party carriers.

Skills

Retail leadership

Customer service

Team coaching

Communication

Education

Bachelor's degree or equivalent work experience

Tools

POS systems

Job description

JCPenney seeks an Operations Supervisor to lead store operations, drive in-stock performance and customer service excellence. You will supervise Associates, manage stock processes, pricing/signage, and ensure efficient operation across daily tasks.

The role emphasises training, coaching, and adherence to performance standards including shrink, safety, Omnichannel, scheduling, and attendance.