Retail Operations Supervisor: Lead In-Stock & Team Growth

JCPenney

New York (NY)

On-site

USD 33,062 - 41,328

Full time

14 days+

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Benefits offered by this job

Medical/dental/vision

401(k) with company match

Associate discount on merchandise

Paid holidays

Job summary

JCPenney in New York is seeking an Operations Supervisor to drive profitable sales growth by ensuring merchandise in‑stocks and overseeing store operations. You will supervise associates, oversee RFID processes, pricing, and signages, and ensure efficient stockroom and logistics activities.

The role emphasizes coaching, performance tracking, and adherence to standards across shrink, safety, and omnichannel workflows.

Qualifications

Minimum of 2 years retail leadership experience.
Bachelor degree or equivalent work experience.
Holds self and others to a high standard to achieve results.
Develops positive relationships across teams and audiences.
Adapts quickly to change and coaches others through transition.
Shows courage and takes on challenging assignments.

Responsibilities

Direct the team and resolve customer issues in a professional manner.
Oversee inventory counts, RFID processes, and stock updates for accuracy.
Manage pricing, signage, re-ticketing and re-packaging activities.
Oversee stockroom operations, safety, and third‑party logistics coordination.
Coach and develop associates, provide feedback, and ensure policy compliance.
Meet performance standards for shrink, safety, omnichannel, scheduling, and attendance.