Retail Operations Lead: Stock, Service & Team Growth

JCPenney; Lexington (KY); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with Company match

Associate discount

Paid holidays

Job summary

JCPenney is seeking an Operations Supervisor to drive in-store performance, lead Operations associates, and execute store tasks that support profitable sales growth. You will oversee stock accuracy, RFID processes, and merchandise flow while coaching staff and upholding safety and performance standards.

The role emphasizes customer service, inventory control, and collaboration across departments to deliver a seamless shopping experience and efficient store operations.

Qualifications

• Minimum 2 years retail leadership experience.
• Bachelor degree or equivalent work experience.
• Proven ability to drive performance and coach teams.

Responsibilities

• Direct store operations and supervise Operations associates.
• Ensure accurate in-stock information and manage RFID processes.
• Oversee receiving, shipping, and third‑party logistics coordination.
• Coach and develop associates; enforce policies and performance standards.
• Support omnichannel initiatives and drive profitability.

Skills

Retail leadership

Customer service

Team coaching

Inventory control

Education

Bachelor degree or equivalent

Job description

JCPenney is seeking an Operations Supervisor to drive in-store performance, lead Operations associates, and execute store tasks that support profitable sales growth. You will oversee stock accuracy, RFID processes, and merchandise flow while coaching staff and upholding safety and performance standards.

The role emphasizes customer service, inventory control, and collaboration across departments to deliver a seamless shopping experience and efficient store operations.