Retail Operations Supervisor: Lead Inventory & Customer Experience

JCPenney; North Attleborough (MA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health/dental/vision benefits

Life insurance

Paid vacation/holidays

401(k) with company match

Employee discount

Job summary

JCPenney in Massachusetts seeks an Operations Supervisor to drive profitable sales growth, oversee store operations, and lead a team of Operations associates. You will optimize in-stock levels, handle RFID processes, pricing, and signing while maintaining safety and performance standards.

The role emphasizes coaching, accountability, and cross-functional collaboration to deliver excellent customer service and efficient store execution.

Qualifications

• Minimum of 2 years retail leadership experience.
• Bachelor degree or equivalent work experience.
• Drives performance and accountability.
• Builds relationships and communicates effectively.
• Drives change and coaches through transitions.
• Shows courage and handles conflict constructively.

Responsibilities

• Customer Service & Sales - Directs the team and resolves customer issues.
• Store Operations - Manages inventory accuracy, RFID, pricing, and signing.
• Stockroom & General Operations - Oversees stockroom, safety, receiving, shipping, and logistics.
• Team Development - Coaches and trains associates, enforces policy compliance.
• Performance Standards - Meets shrink, safety, scheduling, productivity, and attendance goals.

Skills

Retail leadership

Customer service

Team supervision

Education

Bachelor's degree or equivalent work experience

Job description

JCPenney in Massachusetts seeks an Operations Supervisor to drive profitable sales growth, oversee store operations, and lead a team of Operations associates. You will optimize in-stock levels, handle RFID processes, pricing, and signing while maintaining safety and performance standards.

The role emphasizes coaching, accountability, and cross-functional collaboration to deliver excellent customer service and efficient store execution.