Retail Operations Supervisor — In-Store Excellence

JCPenney; Concord (NH); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Employee discount

Paid vacation/holidays

Job summary

JCPenney in Concord, NH is seeking an Operations Supervisor to drive profitable sales growth by keeping merchandise in stock, supervising Operations associates, and ensuring smooth execution of daily tasks. You will direct customer service, oversee inventory counts, RFID processes, and stockroom operations to maintain accurate stock levels for customers.

The role requires at least 2 years of retail leadership, a Bachelor's degree or equivalent experience, and a proven ability to coach teams,

Qualifications

• Minimum of 2 years retail leadership experience.
• Bachelor’s degree or equivalent work experience.
• Strong leadership, communication and coaching skills.

Responsibilities

• Direct and supervise store operations to drive sales and in‑stock merchandise.
• Lead and engage associates, coach performance, and ensure policy compliance.
• Oversee inventory, RFID processes, pricing, signing, and re‑ticketing.
• Manage stockroom, receiving, shipping, and logistics with carriers.
• Support scheduling, safety initiatives, and omnichannel performance.

Skills

Retail leadership

Customer service

Communication

Team coaching

Education

Bachelor's degree or equivalent work experience

Job description

JCPenney in Concord, NH is seeking an Operations Supervisor to drive profitable sales growth by keeping merchandise in stock, supervising Operations associates, and ensuring smooth execution of daily tasks. You will direct customer service, oversee inventory counts, RFID processes, and stockroom operations to maintain accurate stock levels for customers.

The role requires at least 2 years of retail leadership, a Bachelor's degree or equivalent experience, and a proven ability to coach teams,