Retail Operations Supervisor | Customer Experience Leader

Skims; Oklahoma; On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Competitive Pay with a performance–dr

401(k) plan

Generous employee discount

Paid Time Off

Comprehensive Health, Dental, Vision,–

Life Insurance Plans

Mental Health benefits to support your

Paid Parental Leave

Employee Referral Bonus Program

Job summary

SKIMS is seeking a Supervisor - Operations for our 5th Avenue Flagship. You will drive daily results on the sales floor, lead a Customer Obsessed service approach, and coach Team Members to deliver exceptional experiences while upholding brand standards and store policies.

This role emphasizes operations, inventory, and KPI achievement in a fast-paced fashion environment. You’ll open/close procedures, manage cash with accuracy, mentor associates, and partner with leadership to maintain visual

Qualifications

• Previous supervisory or management experience in retail, preferably fashion.
• Passion for SKIMS brand and mission to serve teams and customers.
• Ability to lead by example and motivate in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong team collaboration and customer connection.
• Ability to use sales data and feedback to drive results.
• Attention to visual and operational standards.

Responsibilities

• Lead with a Customer Obsessed mindset delivering warm, personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Retail supervision

Leadership

Customer service

Communication

Team coaching

Store operations

Visual standards

Inventory management

Data-driven decisions

Flexibility

Physical stamina

Job description

SKIMS is seeking a Supervisor - Operations for our 5th Avenue Flagship. You will drive daily results on the sales floor, lead a Customer Obsessed service approach, and coach Team Members to deliver exceptional experiences while upholding brand standards and store policies.

This role emphasizes operations, inventory, and KPI achievement in a fast-paced fashion environment. You’ll open/close procedures, manage cash with accuracy, mentor associates, and partner with leadership to maintain visual