Retail Supervisor: Lead & Elevate Customer Service

Socotra, Inc.; Costa Mesa, Northern (CA, KY); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

401(k) plan

Generous employee discount

Paid Time Off

Comprehensive Health, Dental, Vision,

Job summary

SKIMS is seeking a Supervisor to drive daily results and lead moments on the sales floor. You’ll be a role model for delivering excellent customer experiences and help create a high performing, inclusive environment.

You’ll coach Team Members, support daily operations, and ensure product knowledge aligns with customer needs. As a Supervisor, you’ll manage opening/closing, cash handling, and store cleanliness while motivating the team to hit KPIs.

Qualifications

• Previous experience in a supervisory or management role in retail.
• Passion for the SKIMS brand and mission to serve the team and customers.
• Strong ability to lead by example and motivate a team in a fast paced environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Leadership

Customer service

Communication

Coaching

Job description

SKIMS is seeking a Supervisor to drive daily results and lead moments on the sales floor. You’ll be a role model for delivering excellent customer experiences and help create a high performing, inclusive environment.

You’ll coach Team Members, support daily operations, and ensure product knowledge aligns with customer needs. As a Supervisor, you’ll manage opening/closing, cash handling, and store cleanliness while motivating the team to hit KPIs.