Retail Operations Specialist — Cash, Paperwork, & Service

CarMax Inc.; Naperville (IL); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Job summary

CarMax Inc. is seeking a Business Operations Associate to serve as the backbone of store operations, handling sales, auctions, appraisals, and customer interactions with precision and care.

You will process paperwork, manage cash, and ensure accurate postings while training new associates and supporting multiple departments in a fast-paced setting. The role requires attention to detail, reliability, and strong communication skills.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to company policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow company Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Organizational skills

Attention to detail

Verbal and written communication

Cash handling

Data entry

Tools

Microsoft Office

Data entry systems

Job description

CarMax Inc. is seeking a Business Operations Associate to serve as the backbone of store operations, handling sales, auctions, appraisals, and customer interactions with precision and care.

You will process paperwork, manage cash, and ensure accurate postings while training new associates and supporting multiple departments in a fast-paced setting. The role requires attention to detail, reliability, and strong communication skills.