Retail Operations & Paperwork Specialist

CarMax Auto Superstores; Raleigh (NC); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Holiday pay

Benefits overview

Job summary

CarMax Auto Superstores is seeking a Business Operations Associate to support sales, auctions, and appraisals with precise document processing and strong customer service. You will handle cash, audits, and paperwork while maintaining accurate records and secure processes in a fast-paced store environment.

The role emphasizes teamwork, training, and adherence to EH&S standards. Flexibility for varying shifts including nights, weekends, and holidays is required.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data entry

Attention to detail

Communication skills

Organizational skills

Customer service oriented

Flexibility

Confidentiality

Ability to lift up to 20 lbs

Tools

MS Office

Job description

CarMax Auto Superstores is seeking a Business Operations Associate to support sales, auctions, and appraisals with precise document processing and strong customer service. You will handle cash, audits, and paperwork while maintaining accurate records and secure processes in a fast-paced store environment.

The role emphasizes teamwork, training, and adherence to EH&S standards. Flexibility for varying shifts including nights, weekends, and holidays is required.