Store Operations Associate: Paperwork, Cash & Customer Care

carmax; St. Louis (MO); On-site; USD 2,066,000 - 3,210,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Paid time off

Accommodation available

Job summary

CarMax is seeking a Business Operations Associate to support store operations across sales, auctions, and appraisals, delivering friendly service and accurate paperwork. You will handle cash, audit documents, manage titles and funding paperwork, train new associates, and balance overflow traffic in a fast-paced, team-driven environment.

This role requires attention to detail, strong organizational skills, proficiency with MS Office, and the ability to work flexible hours including nights,

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV docs.
• Manage auction and appraisal transactions with accurate titles and funding documentation.
• Handle cash management, receive payments, and prepare deposits.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties: filing, data entry, and reconciliation of missing information.
• Follow CarMax EH&S requirements and maintain a clean work area.

Skills

Data interpretation

Organizational skills

MS Office

Communication

Physical ability

Confidentiality

Flexibility

Tools

Data entry systems

Job description

CarMax is seeking a Business Operations Associate to support store operations across sales, auctions, and appraisals, delivering friendly service and accurate paperwork. You will handle cash, audit documents, manage titles and funding paperwork, train new associates, and balance overflow traffic in a fast-paced, team-driven environment.

This role requires attention to detail, strong organizational skills, proficiency with MS Office, and the ability to work flexible hours including nights,