Operations & Customer Service Associate (Cash & Paperwork)

CarMax; Palmdale (CA); Vor Ort; USD 25.000 - 39.000; Vollzeit

Zusammenfassung

CarMax Palmdale is seeking a Business Operations Associate to serve as the backbone of store operations, handling sales, auctions, and appraisals with precision and customer focus. You will manage paperwork, cash handling, and data entry while coordinating with teams to ensure accurate processing and timely communication.

This role emphasizes integrity and teamwork in a fast-paced environment. We value reliability, confidentiality, and flexibility to work varied shifts, including nights,

Qualifikationen

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality and integrity.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Aufgaben

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Kenntnisse

Customer service

Data entry

Organization

Attention to detail

Communication

Tools

MS Office

Data entry systems

Jobbeschreibung

CarMax Palmdale is seeking a Business Operations Associate to serve as the backbone of store operations, handling sales, auctions, and appraisals with precision and customer focus. You will manage paperwork, cash handling, and data entry while coordinating with teams to ensure accurate processing and timely communication.

This role emphasizes integrity and teamwork in a fast-paced environment. We value reliability, confidentiality, and flexibility to work varied shifts, including nights,