Operations Specialist: Cash, Paperwork & Customer Service

CarMax; Houston (TX); On-site; USD 21,000 - 32,000; Full time

Job summary

CarMax is seeking a Business Operations Associate in Houston to support store operations, including sales processing, auctions, and appraisals. You will handle cash, audits, and critical paperwork while delivering excellent customer service and maintaining accuracy in a fast-paced team setting.

The role emphasizes attention to detail, strong organization, and clear communication with customers and internal teams.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication with customers and teams.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality and adherence to CarMax policies.
• Flexibility to work varying shifts, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data interpretation and recording

Organizational skills

Microsoft Office

Verbal and written communication

Physical stamina

Confidentiality

Flexible schedules

Tools

Microsoft Office

Data entry systems

Job description

CarMax is seeking a Business Operations Associate in Houston to support store operations, including sales processing, auctions, and appraisals. You will handle cash, audits, and critical paperwork while delivering excellent customer service and maintaining accuracy in a fast-paced team setting.

The role emphasizes attention to detail, strong organization, and clear communication with customers and internal teams.