Retail Operations Specialist — Cash & Paperwork Expert

CarMax; Kennesaw (GA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Sick time

Job summary

CarMax in Kennesaw, GA is seeking a Business Operations Associate to support store operations, processing sales, auctions and appraisals, and ensuring accurate paperwork. You will handle cash, audits, and clear communication with customers and teams in a fast-paced setting.

This role requires strong attention to detail, reliability, and the ability to balance duties across departments while maintaining CarMax's commitment to transparency and integrity. Night/weekend shifts may be included.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication with customers and team members.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality and integrity per CarMax policies.
• Flexibility to work varied schedules including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales, including finance contracts and DMV docs.
• Manage auction and appraisal transactions with proper documentation for funding.
• Handle cash management tasks, including deposits and security procedures.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties like filing, data entry, and reconciling missing information.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Data accuracy

Organization

Microsoft Office

Communication

Physical stamina

Confidentiality

Flexibility

Tools

Microsoft Excel

Data entry system

Job description

CarMax in Kennesaw, GA is seeking a Business Operations Associate to support store operations, processing sales, auctions and appraisals, and ensuring accurate paperwork. You will handle cash, audits, and clear communication with customers and teams in a fast-paced setting.

This role requires strong attention to detail, reliability, and the ability to balance duties across departments while maintaining CarMax's commitment to transparency and integrity. Night/weekend shifts may be included.