Cash & Paperwork Operations Specialist

CarMax Inc.; Palmdale (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

CarMax Benefits

Paid time off

Flexible scheduling

Job summary

CarMax Inc. is seeking a Business Operations Associate in Palmdale, CA to support store operations, process sales and appraisals, and maintain accurate paperwork.

This role emphasizes strong customer service, attention to detail, and teamwork in a fast-paced environment. You will handle cash management, audits, and interdepartmental communication while upholding CarMax’s commitment to transparency and integrity.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data entry

Microsoft Office

Communication

Organization

Customer service

Teamwork

Job description

CarMax Inc. is seeking a Business Operations Associate in Palmdale, CA to support store operations, process sales and appraisals, and maintain accurate paperwork.

This role emphasizes strong customer service, attention to detail, and teamwork in a fast-paced environment. You will handle cash management, audits, and interdepartmental communication while upholding CarMax’s commitment to transparency and integrity.