Retail Operations Specialist — Merch & Customer Experience

Express & Bonobos; North Charleston (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Merchandise discount

Paid time off

Parental leave

Job summary

PHOENIX Retail, LLC's Express and Bonobos brands seek a Retail Operations Expert at Charleston Outlets to deliver a best-in-class in-store experience. You will manage merchandise flow, confirm product availability and sizing, and coach stockroom staff.

Join a team that supports growth through customer service excellence and seamless store operations, including merchandising, pricing, and timely order processing. This role emphasizes teamwork, training, and delivering a superior shopping journey.

Qualifications

• Education: High School or Equivalent.
• 0-2 years of retail experience preferred, minimum 6 months.
• Availability including nights, weekends, and non-business hours.

Responsibilities

• Provide coaching and training for stockroom associates.
• Process shipping and receiving orders efficiently.
• Replenish inventory on the shop floor as needed.
• Coordinate product pricing and markdowns.
• Assist customers on the sales floor and at checkout.
• Support product launches and changes per SOP.
• Ensure clean, organized stock room and safe merchandise flow.

Skills

Customer service

Communication skills

Team collaboration

Multitasking

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC's Express and Bonobos brands seek a Retail Operations Expert at Charleston Outlets to deliver a best-in-class in-store experience. You will manage merchandise flow, confirm product availability and sizing, and coach stockroom staff.

Join a team that supports growth through customer service excellence and seamless store operations, including merchandising, pricing, and timely order processing. This role emphasizes teamwork, training, and delivering a superior shopping journey.