Retail Operations Pro - Stockroom & Customer Experience

EXPRESS; Hanover (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) and Roth 401(k) with Company 
‑

Parental leave

Job summary

PHOENIX is seeking a Retail Operations Expert for Express stores to enhance the in-store shopping experience by ensuring merchandise flow, availability, and accurate pricing. The role involves coaching stockroom teams, processing shipments, replenishments, and supporting sales associates to deliver a superior customer experience.

The position requires strong communication and multitasking abilities, with a focus on teamwork and adherence to SOPs.

Qualifications

• Must have strong customer service skills and ability to communicate clearly with customers and team.
• Experience using iPad or POS systems in a retail environment is preferred.
• Ability to multitask and work well under time pressure in a busy store.

Responsibilities

• Provide coaching and training to stockroom associates as needed.
• Process shipping and receiving orders efficiently.
• Replenish product and maintain stock room organization.
• Coordinate product pricing and markdowns.
• Assist customers on the sales floor with locating products and online orders.

Skills

Customer service

Communication

Team collaboration

Multitasking

Technology proficiency

Education

High School or equivalent

Tools

iPad

POS registers

Job description

PHOENIX is seeking a Retail Operations Expert for Express stores to enhance the in-store shopping experience by ensuring merchandise flow, availability, and accurate pricing. The role involves coaching stockroom teams, processing shipments, replenishments, and supporting sales associates to deliver a superior customer experience.

The position requires strong communication and multitasking abilities, with a focus on teamwork and adherence to SOPs.