Retail Operations Pro - Stock, Fulfillment & Customer Experience

Express & Bonobos; West Des Moines (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC is seeking a Retail Operations Expert for Jordan Creek to ensure an outstanding in-store shopping experience by managing merchandise flow, sizing, and stockroom efficiency. You will coach staff, process orders, replenish stock, and support customers on the sales floor.

The role requires 0–2 years of retail experience, strong communication, and reliable availability including evenings and weekends.

Qualifications

• Education: High School or Equivalent.
• 0-2 years of experience; minimum 6 months.
• Must meet availability including nights, weekends and non-business hours.
• Proficient with technology (iPad, registers).

Responsibilities

• Provide coaching and training for stockroom staff.
• Process shipping and receiving orders per Express standards.
• Replenish product as needed.
• Handle freight and sensor product.
• Maintain a clean, organized stock room for efficient processing.
• Coordinate product pricing and markdowns.
• Assist customers at checkout when needed.
• Process fulfillment transactions quickly and accurately.
• Share information on product, promotions and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Support product launches and SOP changes.
• Help customers locate products and online orders on the sales floor.
• Deliver on all aspects of the customer experience model.
• Other duties as assigned by supervisor.

Skills

Customer service

Communication

Team collaboration

Multitasking

Education

High School or equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC is seeking a Retail Operations Expert for Jordan Creek to ensure an outstanding in-store shopping experience by managing merchandise flow, sizing, and stockroom efficiency. You will coach staff, process orders, replenish stock, and support customers on the sales floor.

The role requires 0–2 years of retail experience, strong communication, and reliable availability including evenings and weekends.