Retail Operations & Paperwork Specialist

CarMax; Roswell (GA); On-site; USD 27,000 - 31,000; Full time

Job summary

CarMax in Roswell, GA is seeking a Business Operations Associate to support store operations across sales, auctions, and appraisals. You will deliver excellent customer service, help with paperwork, and ensure accurate records in a fast-paced team environment.

The role emphasizes cash handling, data entry, auditing documents, and cross-department support while maintaining EH&S standards and confidentiality.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets and contracts.
• Manage auction and appraisal transactions with accurate titles, payoffs, and documentation.
• Handle cash management tasks, including deposits and security protocols.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information.
• Follow EH&S requirements and maintain a clean, orderly work area.

Skills

Data entry

Organizational skills

Communication

Microsoft Office

Customer service

Physical stamina

Confidentiality

Tools

Microsoft Office

Data entry systems

Job description

CarMax in Roswell, GA is seeking a Business Operations Associate to support store operations across sales, auctions, and appraisals. You will deliver excellent customer service, help with paperwork, and ensure accurate records in a fast-paced team environment.

The role emphasizes cash handling, data entry, auditing documents, and cross-department support while maintaining EH&S standards and confidentiality.