Operations & Customer Service Specialist

Talentify; Columbus (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Job summary

CarMax in Columbus, GA is seeking a Business Operations Associate to support store operations, handling sales, auctions, and appraisals with accuracy. You will greet customers, guide them through paperwork, and ensure compliant processing.

You will manage cash, audit documents, and communicate with customers and internal teams, while upholding CarMax standards of transparency and integrity. This role requires strong organization, attention to detail, and the ability to work in a fast-paced team

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to company policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Data entry

Organizational skills

Communication skills

Tools

Microsoft Office

Job description

CarMax in Columbus, GA is seeking a Business Operations Associate to support store operations, handling sales, auctions, and appraisals with accuracy. You will greet customers, guide them through paperwork, and ensure compliant processing.

You will manage cash, audit documents, and communicate with customers and internal teams, while upholding CarMax standards of transparency and integrity. This role requires strong organization, attention to detail, and the ability to work in a fast-paced team